Find the right support for your business

As a major NSW growth area, Wollondilly is full of opportunities to start and grow a business. Whether you’re ready to kick start your business or simply fleshing out a golden light bulb idea, there are a number of programs, networks and services available to support your journey.

In light of the ongoing repercussions of Covid-19 there are a number of federal and state support initiatives for small businesses including grants, tax waivers, fees relief and more.

Programs, Opportunities & Support


The Tourism and Business Support Team 
Call (02) 4677 1100 or email or follow us on Facebook.

Newsletter Sign Up

Are you on the Business Wollondilly database? Join FREE to receive up to date information and opportunities within our region, specifically in response to the evolving COVID-19 situation.

Sign up to our Business Newsletter.

Business Wollondilly Facebook Group

Wollondilly Shire Council have developed a new Business Wollondilly Facebook group specifically for local businesses to connect and share ideas, updates and opportunities in response to bushfires, drought, floods and Covid-19.

Join Business Wollondilly.

Working with Wollondilly Council

Wollondilly Council offers opportunities for small to large businesses to apply for tenders, provide quotes and submit expressions of interest for providing services that contribute towards community projects.

Businesses can complete an online registration to become a pre-approved supplier through councils Tenderlink system. Online registrations streamline the application process when an opportunity becomes available and registered suppliers will also receive notifications when new opportunities are open.

2022 Small Business Support Program 

The 2022 Small Business Support Program is designed to help businesses survive the immediate impact of the Omicron COVID-19 strain. It is for the month of February only.

  • Eligible employing businesses and not-for-profit organisations will receive 20% of their weekly payroll as a lump sum for the month of February, with a minimum payment of $750 per week and a maximum payment of $5,000 per week.
  • Non-employing businesses will receive $500 per week, paid as a lump sum of $2,000.
  • Businesses with a turnover of between $75,000 and $50 million that experienced a minimum 40% decline in turnover in January 2022, and in the first fortnight of February 2022, will be eligible to apply.

Find additional assistance and apply online through Service NSW.

Support for Schools & Businesses Who Support Them

Wollondilly businesses impacted by school COVID safety measures in late 2021 will soon have access to a grant
program to help them get back on track for 2022.

The $14 million grant program will be available to businesses whose services schools were restricted from
accessing in Term 4 of 2021. The restrictions primarily impacted overnight camp providers and music
education instructors and services.

Eligible businesses and not for profit organisations will be able to apply for one-off payments equal to 40
per cent of their decline in Term 4 2021 turnover compared to previous years, up to $15,000.

Businesses are expected to be able to apply for the grant in April 2022 through Service NSW.

FEE Waivers & Tax assistance

Payroll Tax Deferrals

  • Businesses can opt in to defer payments on the 2020-21 annual reconciliation return and wages paid in July and August. Interest-free repayment plans for up to 12 months will be available.

Payroll Tax Concessions

  • Concessions to help reduce overheads for eligible businesses with a 30% decline in turnover.

Instant Asset Write Off

Find additional assistance and apply online through Service NSW.

Fees & Charges REBATE

If you are a sole trader, the owner of a small business or a not-for-profit organisation in NSW, you may be eligible for a small business fees and charges rebate of $1,500.

This rebate helps businesses recover from the impacts of COVID-19 and encourages growth by reducing the cost of running a business. Eligible businesses or not-for-profits only need to apply for the rebate once, but can submit multiple claims until the full value of $1,500 is reached.

Funds can be used to offset the costs of eligible NSW and local government fees and charges due and paid from 1 March 2021. These include, but are not limited to:

  • food authority licences
  • liquor licences
  • tradesperson licences
  • event fees
  • outdoor seating fees
  • council rates

The rebate will be available until 30 June 2022.

View the full list of eligible fees and charges.

Apply online through Service NSW.

Covid-19 Disaster Payment

The Covid-19 Disaster Payment is a lump sum to help workers unable to earn income due to a COVID-19 lockdown, hotspot or period of restricted movement. The payment can help you when Covid-19 restrictions last for more than 7 days. 

Check your eligibility and claim online

Test & Isolate Support Payment

A COVID-19 'Test and Isolate' support payment of $320 is now available to support eligible workers who are required to self-isolate and unable to work while waiting for a COVID-19 test result. Currently, to be eligible for this payment, workers must be older than 17 years and live in one of the local government areas of concern. This new payment is an addition to the range of financial support packages available for individuals and businesses. More information and guidelines can be found on Service NSW.

Businesses can download the toolkit  containing adaptable key messages, website/newsletter copy, and social media content to help with communications. 

Alfresco Restart Rebate

Registration for the $5,000 Alfresco Restart rebate is now open. The first 5,000 eligible small or medium food and beverage businesses that register can use the rebate to help create or expand their outdoor dining areas.

From late February, registered businesses will be able to claim the rebate for eligible expenses incurred between 14 October 2021 to 30 April 2022.

Apply online through Service NSW.

Grant Finder

With so much information out there it can be tricky to navigate available assistance and check your eligibility. There is now an easy to use ‘grant finder’ where all you need to do is enter your post code and all relevant opportunities will be sorted for you to check through. 

To find out more, head to the website and follow the promps.

The severe weather conditions throughout February - March 2022 in Wollondilly have been officially declared as a natural disaster. If your home or essential household items have been destroyed you may be eligible for a disaster relief grant or payment through Service NSW.

To determine your eligibility and all support currently available, use the disaster assistance finder and apply online.

  • Disaster Recovery Payment – $1,000 per adult and $400 per child if your home has been severely damaged or destroyed, or you've been seriously injured.
  • Disaster Recovery Allowance – short-term income assistance (up to 13 weeks) if you've lost income as a direct result of the floods.
  • Disaster Relief Grant – Support for if your home (primary place of residence) was damaged by a natural disaster and you do not have insurance for the damage 
  • Business Grants & Loans - The NSW and Australian governments will be offering financial support to businesses or not-for-profit organisations impacted by the NSW storms and floods.  

Primary Producers & Rural Landholders Damage Survey
While it may be a little soon to assess damage, the more information collected the easier it will be to determine how and where to best provide assistance. Please take the Damage Survey and make sure your input is included.

Further Contact details
Emergency Fodder/Water and ralted Animal Welfare Issues 1800 814 647.
DPI Flood Recovery Officer (Henry Goodall) 0438 744 26


Business NSW - Workplace Advice Line

To assist businesses right now, Business NSW is opening access to our Workplace Advice Line, free to all those in NSW impacted by the current flood disaster. The Advice Line is here to help employers with workplace and employment issues during this difficult time. Normally available to members only, the service will be available until March 22 at no charge to all businesses in impacted areas. Call 13 29 59 between 8.30am and 5pm.


Disaster Recovery Checklist

  1. Contact all employees to ensure they are safe, whether they need support and seek their help with business recovery actions.
  2. Communicate with key people such as your internet service provider and IT to get your phone, internet and computer systems re-established. Then contact essential business suppliers, distributors, and customers to find out how they are, their needs and when your business will be ready to reopen or when you will next be in touch.
  3. Assess onsite damage contact your insurance company to understand their claim process and requirements. Check with the SES it’s safe to return to your business and take lots of photos and notes to document the damage.
  4. Clean up can start once your insurance company confirms it’s ok. Start by assessing how much cleaning and repair work is required, contact your local council for requirements and identify tradespeople complete the work.
  5. Assess business viability by considering whether you want to reopen your business if you have the finances to recover from the damage, any equipment or stock that can be salvaged or whether a temporary business location may be suitable.
  6. Check your finances a cash flow forecast, profit and loss statement, talk to your financial adviser and consider whether you can pay employee salaries and for how long.

Get on top of your insurance

  • Contact your provider immediately.
  • Remember to keep a record of information throughout each stage including documenting discussions so there is no misunderstanding.
  • Where applicable carry out a stock take to understand damage or loss of assets. When estimating the loss, consider best-and worst-case loss with long-term impacts in mind.
  • Make sure all costs are backed with relevant documentation.

The Western Parkland City is a growing centre for innovation and advanced manufacturing, and the skills needed to fill new jobs are changing. This is why the New Education and Training Model (NETM) has been developed in partnership with industry, universities, vocational education and training (VET) providers and government.

NETM will deliver small-scale packages of learning, or micro-credentials, that allow people to build knowledge, skills and experience in a particular subject area aligned to employer needs.

For employers, this means access to an agile and highly skilled workforce that can meet the demands of advancing operations. For students and workers, it means access to lifelong learning and the potential for an exciting career that can evolve over time.

So far over 15 registered training organisations are on board which include TAFE and University of Sydney and there are 5 identified priority areas for training;

  • Advanced Manufacturing
  • Aerospace & Defence
  • Freight & Logistics
  • Agribusiness
  • Pharmaceutical Manufacturing

To find out more or get involved head to Western Parkland City Authority. 

Service NSW Business Concierge

The Business Concierge team at Service NSW provides free, personalised support to small business owners as they start, run and grow their businesses. If you own a small business in the Wollondilly area, your local Mobile Business Concierge can help you find the support you need.

Look out for Julie Lewis from the Service NSW Mobile Business Concierge team. Julie offers a range of support in person on all things small business. Julie can help you navigate government requirements at local, state and federal levels, including applying for grants, licences and permits, understanding government regulations and more. Julie is based in our community and brings expert local knowledge and connections across our Councils, business chambers and other government agencies to work with you one-on-one.

If you miss Julie visiting your area, call Service NSW on 13 77 88 or visit the Service NSW website to request a call-back.

Business Connect

Business Connect is a dedicated and personalised NSW Government program that provides trusted independent business advice and events to help you start, run, adapt or grow your small business. In Wollondilly we are lucky enough to have two local advisors familiar with the region who can provide a tailored service for you and your business.

Call 1300 134 359 to connect with one of our local Wollondilly Business Advisors.

NSW Small Business Commissioner

The Office of the Small Business Commissioner provides many useful services to support small Australian business. 
Services include;

  • Easy to Do Business - Starting a business can be a daunting experience without the complication of deciphering all the licence and permit requirements. With this in mind, Easy to do Business was created to make the process easier. The free service streamlines business application processes online with Service NSW. 
  • Supporting Business in NSW - The NSW Small Business Commissioner role was created to give small businesses a strong voice within government.
  • Business Connect  - Whether you are just starting out with a great business idea or looking to expand and grow your business, Business Connect services can help you on your journey to business success.

Business Entrepreneur Programme (Strengthening Business)

If you have an ABN, turnover less than $1.5 million annually and have been trading for more than two years there’s a strong chance you qualify for Business Australia’s Strengthening Business Programme, which provides eligible businesses with a dedicated facilitator to work with you to develop a roadmap, navigating the challenges and opportunities to achieve your business vision.

The Strengthening Business initiative provides free support to help refresh and renew your business with strategies, planning, insights, recommendations, and referrals to local connections. The support is ongoing for up to 12 months and offers unparalleled access to some of the best business advice out there.

Our Wollondilly advisor Giles has founded and successfully grown his own businesses built around helping hundreds of small companies across Australia. He’s also developed and taught digital strategy programmes for SME’s at University of Sydney, so he understands the common barriers to small business growth and how to overcome them.

If you’d like to find out more about how to get your business from where it is now to where you want it to be, call Giles on 0482 165 668 or email 


Easy to Do Business

Starting a business can be a daunting experience without the complication of deciphering all the licence and permit requirements. With this in mind, Easy to Do Business was created to make the process easier and faster. The free service streamlines business application processes online with Service NSW. Call 13 77 88 to start your conversation with one of the Easy to Do Business Concierge staff. 

Dine & Discover Voucher Scheme

The NSW Government's Dine & Discover vouchers scheme supports hospitality, arts and tourism businesses. 

NSW residents can apply for 6 x $25 vouchers, worth $150 in total. They can be used for:

  • dining in at restaurants, cafes, bars, wineries, pubs and clubs
  • takeaway meals
  • entertainment and recreation, including cultural institutions, live music and arts venues.

Vouchers are valid until June 2022. 

Eligible businesses can register for the scheme.

Stay NSW voucher scheme

Stay NSW Vouchers will help support accommodation providers in NSW impacted by COVID-19.

From February 2022, NSW residents aged 18 and over will be able to apply for 1 x $50 voucher to use towards the cost of accommodation bookings. ​

Eligible accommodation providers with a physical location in NSW can register to accept Stay NSW Vouchers.

Businesses registered for Stay NSW Vouchers will also be able to accept Parents NSW Vouchers.

Parents NSW vouchers scheme

The NSW Government has launched Parents NSW Vouchers to reward and thank eligible NSW households for their efforts to support learning from home in 2021.

Eligible households with children aged 4.5 to 18 years will receive 5 x $50 vouchers, worth $250 in total, to be used at businesses registered for the Stay NSW and Discover NSW programs.

Vouchers are valid until 9 October 2022.

For more information visit Parents NSW Vouchers.

Western Sydney Business Centre Training

Western Sydney Business Centre deliver Small Business Workshops for new and existing business owners on fundamental topics in your small business. The workshops are low cost, practical and run by experts in their field. All sessions provide practical, real-world information on how to build a successful, profitable and dynamic small business.

Take a look at upcoming opportunities online.

$10k Export Grants

The Export Assistance Grant supports export businesses impacted by COVID-19, bushfires, or drought.  Reimbursement of 50% of eligible expenses up to $10,000 is available for current or previously exporting businesses enabling access to new or re-entering previous markets. Eligible expenses include:

  • Marketing materials
  • Website internationalisation
  • Pivoting to online delivery
  • E-commerce development
  • Market research
  • International tradeshow and missions
  • International market business protection
  • And more!

For more details including eligibility and how to apply, visit the Service NSW website.

Support for primary producers who export into key overseas markets

Primary producers of certain high-value products, such as seafood, premium red meat, dairy and horticulture, may be eligible for the federal government’s International Freight Assistance Mechanism, which aims to help exporters get their goods into key overseas markets. 
Primary Producers can express their interest or visit for more information.

Supply Chain Support Grant

The Storm and Flood Industry Recovery Package is one of eight funding initiatives in the joint government package, targeting producers in impacted areas to help them rebuild and recover in the medium and longer-term, supporting job security and enabling future production.

Funding and projects under the SFIRP Supply Chain Support Grant will complement the $75,000 Special Disaster Grant. and support NSW's agriculture, horticulture and aquaculture industries to rebuild and recover in the medium and longer-term.

Eligible primary producers are required to have accessed the full $75,000 Special Disaster Grant before accessing funds through the Supply Chain Support Grant.

Applications can be made online through the Rural Assistance Authority and are open until 2pm, 3 March 2022. 


Start Strong Capital Works Grant Program

The Start Strong Capital Works Grants Program has been revised to improve the suitability and accessibility of the program for the community preschool sector. This includes four distinct grant categories with continuous, extended or multiple rounds, making it easier for community preschool providers to access the right funding option when it is needed.

Eligible not-for-profit organisations can apply for funding through the following funds:

  • Major Capital Fund: undertake major capital works, including building, renovating or extending a centre-based community preschool. Expressions of interest are open from 6 October 2021 until 4 March 2022. 
  • Crisis Fund: respond to a crisis situation with capital works where there is an immediate or urgent need. Expressions of interest are open from 6 October 2021 until 30 June 2022.
  • Minor Capital Fund: undertake minor works, including the small-scale renovation or extension of a centre-based community preschool. Applications are open from 6 October 2021 until 26 November 2021.
  • Mobile Fund: purchase replacement vehicles for existing mobile preschools. Applications are open from 6 October 2021 until 26 November 2021.

Future Drought Fund

The Australian Government’s Future Drought Fund provides a sustainable source of funding to help remote, rural and regional communities, and farmers, become more prepared for, and resilient to, the impacts of drought. The Fund is part of the Government’s Drought Response, Resilience and Preparedness Plan.

The Networks to Build Drought Resilience Program is one of the Fund’s foundation programs. It is designed to build community capacity by strengthening social and community networking, support, engagement and wellbeing.

The aim is to build an enduring resilience to the impacts of climate change, drought, and enhance the public good in agriculture-dependent communities.

Find out more and apply through Foundation for Rural Regional Renewal.

Applications close 15 November 2021.

NSW First

Destination NSW delivers the NSW First program to assist tourism businesses around the State to develop, promote and sell their tourism products. It includes free face to face workshops and online webcasts that offer ‘how-to’ insights on a range of topics for the tourism industry, with events to be added to the calendar throughout the year.

Find out more and get involved.


Disaster Recovery Guides

The NSW Government alongside Destination NSW have launched a set of new guides to bolster tourism businesses resilience to bush fires and other natural disasters.

The three guides provide information on how to prepare for, respond to and recover from natural disasters. They have been developed by Destination NSW, in collaboration with Resilience NSW and the NSW Rural Fire Service, in response to recommendations from the NSW Bushfire Inquiry.

Find out more

Destination Sydney Surrounds South

Destination Sydney Surrounds South (DSSS) is one of six Destination Networks formed as a result of the review by Destination NSW into the effectiveness and structure of regional tourism industry organisations. Destination Networks are ‘administration zones’ responsible for delivering on the NSW Government objective to double the Visitor Economy by 2020.

The DSSS zone receives over 11.3 million visitors per year and encompasses 6 local government areas being; Wollongong, Wingecarribee, Wollondilly, Shellharbour, Kiama and Shoalhaven.

Find out more.

Are you thinking about starting or growing your business?

Don’t become overwhelmed with the processes and steps to open or grow your business. Service NSW have done the hard work for you so you can take it one step at a time, checking things off as you go with support available through Council, Business Connect, The Office of The NSW Small Business Commissioner and NSW Business Chamber and our local associations.

There is a wealth of knowledge and assistance waiting for you to help with writing your business plan, setting prices, choosing a business structure, getting online and more!

Visit Service NSW to find out more or call your Business Support Team at Wollondilly Council on 4677 1100.


New Enterprise Incentive Scheme (NEIS)

The Federal Governments New Enterprise Incentive Scheme (NEIS) helps eligible individuals’ setup and run their own small business. NEIS can help participants create a Business Plan, provide them with accredited training in small business and provide advice and mentoring for the first 12 months of their business operation. All of the training is at no cost and we also provide clients with access to training materials. 

This opportunity is open to everyone, people curious about business, people looking for guidance with their business idea, those that are not in employment, education or training, everyone. 

Picton Chamber of Commerce

Business activity in Picton is on the move. Local business owners and entrepreneurs who join the Picton Chamber of Commerce meet to form business relationships, create opportunities, share information and seek potential partners for future ventures. If you are a part of Picton’s growing business network, join the next chamber meeting!

Appin Chamber of Commerce

The Appin Chamber of Commerce is a local business network which supports the growth of local businesses and advocates on behalf of issues that affect businesses in the Appin community. Members of the Chamber are local business owners and employees, who meet bi-monthly to discuss opportunities for Appin businesses. The Appin Chamber of Commerce also endeavour to support the wider Appin community, other not-for-profit organisations and community-based initiatives.

Wollondilly Women in Business

Established in 2015 as a not-for-profit organisation, the Wollondilly Women in Business Network (WWIBN) was founded with the desire to provide assistance to Wollondilly women who found themselves isolated and separate from many of the support services so readily available within the Greater Sydney Region. WWIBN unites business women to provide support, encouragement and inspiration to one another.

WWIBN offer a range of opportunities for our members to promote their businesses while building firm, personal connections.  There is also a selection of yearly events specifically designed to suit diverse schedules, interests and priorities. WWIBN also host local business awards each year.

Wollondilly Tourism Association Inc.

The Wollondilly Tourism Association Inc (WTAI) is a membership based community group formed in 2000 offering support to tourism operators and businesses in Wollondilly. WTAI regularly communicate with their membership base and meet quarterly at their 'Tourism After 5' networking events. Contact WTAI to find out more about the benefits of joining and sign up to become a member.


Business NSW has a mission to help support, advocate and improve conditions for Australian businesses. Members can assist campaign for the rights of business owners in workplace reform, skills and education, infrastructure, tourism and regional development. Members also support the delivery of free and cost effective resources, tools and services in business grant access, workplace, legal, cyber security, energy and more.

Member for Wollondilly

Nathaniel Smith MP is an Australian politician and member of the New South Wales Legislative Assembly since 2019. Nathaniel represents Wollondilly on behalf of the Liberal Party.

member for hume

Elected in 2013, Hon Angus Taylor MP is the member for Hume NSW and Minister for Energy and Emissions Reduction.

Australian Taxation Office

The Australian Taxation Office (ATO) is a business portal not only for taxation information and services but also other services for small business.
These include;

  • Business Benchmarks
  • Business assistance program
  • Record keeping
  • Registrations
  • And more

Fair Trading NSW

Fair Trading NSW is a division of the NSW Office of Finance and Services (OFS) whose role is to make doing business in NSW simple, accessible and fair for employees, consumers and industry.

Safe Work NSW

With more than a third of Australia's entire economic output coming from NSW, SafeWork NSW is NSW's workplace and safety regulator.

Services include;

  • Advice in improving work health and safety
  • Provide licences and registrations for potentially dangerous work
  • Investigate workplace incidents and enforce work health and safety laws in NSW

Keep checking in with your fellow businesses, friends and neighbours and keep looking out for each other. The following are free services available 24 hours a day, seven days a week:

  • Mental Health Line 1800 011 511
  • Lifeline 13 11 14
  • Mensline 1300 789 978
  • Kids Helpline 1800 551 800
  • Beyondblue 1300 224 636
  • Liverpool Hospital's Mental Health Line 1800 011 511


NewAccess  is a free and confidential mental health coaching program, developed by Beyond Blue to give small business owners, including sole traders the support they need. The program is run over six structured sessions which offers practical tools in a tailored, personal program.

 No referral or mental health plan is required, you can reach out online or by calling 1300 22 4636.

Service NSW 
Information and guidance on Federal and State support for business. Directly contact 9132 2344 for business support.
Bringing you the latest news, updates and advice from government agencies across Australia. 
Find financial assistance, eligibility and timing for new government support for Australian business.

NSW Treasury
Information on the Australian Governments economic response to Covid-19.

The Department of Health
Updates on how the Australian Government is monitoring and responding to the Covid-19 outbreak and how you can help slow the spread.

The Australian Tax Office 
Assistance including instant asset write off, superannuation early access, boosting cashflow for employers and more.

Small Business NSW
Download the information resource toolkit for small business owners.

Fair Work Ombudsman
Clarification on your rights and responsibilities as an employer.

Business Australia 
Support lines, information, resources and templates for business owners.

Investing, importing and trade information.

Destination NSW
Information and support for tourism operators and major events in NSW.

Picton Chamber of Commerce 
Opportunities to build business relationships, find opportunities, share information and seek potential partners for ventures.

Appin Chamber of Commerce
Local business network furthering the interests of businesses through supporting growth and advocating for business issue.

Wollondilly Women in Business Network 
Find opportunities to build strong connections and promote your business.

If you are unsure of the type of program to suit your business needs please contact our Business Support team for assistance on 4677 1100 or